Senior Advisor of Special Programs (Student Services Professional III)

CSUF•Fullerton, CA

About The Position

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The College of Business and Economics is committed to leading business education through the guiding principles of program quality, balancing theory and practice, and expanding our outreach and visibility. We create positive change by leveraging the curiosity and entrepreneurial spirit of our students. We inspire our students and other partners to transform the workforce through innovative, impactful instruction and research. We seek an exceptional individual to join our team as the Senior Advisor of Special Programs (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. Under the general supervision of the Director of the Business Advising Center, the Senior Advisor is responsible for leading various aspects of different programs for example mentoring programs, overseeing enrollment programming and plays a crucial role in independently advising students, developing, implementing special programs, and collaborating with colleagues to enhance student engagement and retention within the College of Business and Economics, and is part of the student success team. Additionally, the Senior Advisor is responsible for academic advisement and support to prospective, newly admitted, and continuing undergraduate business students, aiding them in navigating degree requirements, change of majors, course selections, transcript evaluation, orientation, and university policies. Works independently to determine appropriate advisement approaches to complex issues, utilizes campus resources effectively, and contributes to the enhancement of student retention and academic success through various special programs and initiatives. The Senior Advisor will oversee multiple programs and will require strong leadership skills, program management abilities, organizational, and interpersonal skills to effectively recruit, train, and guide staff, mentors, and mentees. Using a high degree of judgement, the Senior Advisor is responsible for the implementation and assessment of the Peer Mentoring program which involves recruiting, hiring, and overseeing 10-30 mentors, as well as recruiting and coordinating with 80-300 mentees to ensure successful engagement. Oversee social events developed with the mentors to increase student belonging. Independently track student cohorts to ensure degree completion and provide necessary support. Responsible for developing and maintaining a database to monitor and track activities and outcomes of the mentorship program and other special programs. Identifies program needs and develop approaches for implementation. Responsible for planning, developing, implementing, and evaluating specialized programs aimed at enhancing student enrollment and retention. Conduct outreach to newly admitted students, provide personalized support to assist them in accepting admission offers, and coordinate engaging programs tailored to the needs and interests of newly admitted students. As a member of the business advising team, the Senior Advisor will participate in learning activities, particularly in the areas of inclusive and equitable practices for student success. Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices. Other duties as assigned.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field.
A master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.
A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
A valid California driver’s license.

Nice To Haves

Master's degree from an accredited college or university preferred.
At least two years of experience of advising business students.
Knowledge of the unique challenges and experience faced by First Time First Year (FTFY) students as they transition to college.

Responsibilities

Leading various aspects of different programs for example mentoring programs, overseeing enrollment programming
Independently advising students
Developing, implementing special programs
Collaborating with colleagues to enhance student engagement and retention within the College of Business and Economics
Academic advisement and support to prospective, newly admitted, and continuing undergraduate business students, aiding them in navigating degree requirements, change of majors, course selections, transcript evaluation, orientation, and university policies
Implementation and assessment of the Peer Mentoring program which involves recruiting, hiring, and overseeing 10-30 mentors, as well as recruiting and coordinating with 80-300 mentees to ensure successful engagement
Overseeing social events developed with the mentors to increase student belonging
Independently tracking student cohorts to ensure degree completion and provide necessary support
Developing and maintaining a database to monitor and track activities and outcomes of the mentorship program and other special programs
Identifying program needs and develop approaches for implementation
Planning, developing, implementing, and evaluating specialized programs aimed at enhancing student enrollment and retention
Conducting outreach to newly admitted students, provide personalized support to assist them in accepting admission offers, and coordinate engaging programs tailored to the needs and interests of newly admitted students
Participating in learning activities, particularly in the areas of inclusive and equitable practices for student success
Engaging in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices