Senior Advisor, Client Advisory

TTEC Digital • Austin, TX

8d • $175,000 - $195,000 • Remote

About The Position

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking a Senior Client Advisor to serve as the strategic partner and primary point of accountability for one of our most enterprise clients. In this senior individual‑contributor role, you will provide thought leadership across complex technology ecosystems, ensure operational excellence, and guide the client through optimization, modernization, and continuous improvement initiatives.
This role is ideal for a seasoned professional with deep enterprise experience who excels at influencing strategy, managing large-scale programs, and elevating client outcomes—without direct people management responsibilities.

Requirements

• 15+ years’ direct experience managing large, complex toll system projects and contract and system provider oversight including architecture, design, system integration and testing.
• 8 to 10 years’ hands on experience managing toll collection technologies, electronic payment, video and traffic management systems.
• 10+ years leading complex, enterprise‑scale technology programs (network infrastructure, telephony, or software environments).
• 5+ years implementing and sustaining back‑office or server‑based systems in multi‑application ecosystems.
• Demonstrated experience operating as a senior IC within large enterprise environments (consulting, outsourcing, or managed services preferred).
• Expertise in blending Agile and traditional PM practices to fit project and client needs.
• Proven ability to influence senior stakeholders, navigate ambiguity, and drive strategy and decision‑making without formal authority.
• Exceptional communication, analytical, and problem‑solving skills with a strong sense of ownership and follow‑through.
• PMP certification and Bachelor’s degree required.
• Ability to travel up to 20%.

Responsibilities

• Strategic Client Partnership Serve as the trusted advisor and main liaison, driving solution performance, operational quality, and service excellence.
• Build strong executive‑level relationships and proactively identify opportunities to improve processes, systems, and overall client experience.
• Facilitate alignment across multiple support partners with a focus on maximizing TTEC Digital value and minimizing our operational risks.
• Define and uphold service-level expectations while ensuring alignment to client goals and strategic roadmap.
• Program & Solution Leadership Lead the planning, design, execution, and post‑production phases of medium‑ to large‑scale technology initiatives.
• Oversee the delivery of integrated solutions across multiple platforms, applications, and environments.
• Provide guidance on best‑fit methodologies, tools, and practices—balancing Agile and traditional approaches as needed.
• Governance, Risk & Change Management Establish clear governance structures, steering committees, and communication frameworks to ensure alignment and accountability.
• Anticipate and mitigate risks, manage scope changes, and drive resolution of complex issues impacting program success.
• Guide clients and internal teams through major system changes, ensuring readiness, transparency, and stakeholder confidence.
• Operational Excellence Ensure project milestones, deliverables, and reporting requirements are met using agreed-upon processes.
• Deliver high‑quality dashboards, status updates, documentation, and executive communications.
• Oversee ongoing management, integration, and enhancement of CCC systems and related 3rd‑party vendor interfaces.

Benefits

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees