Senior Advanced Product Compliance Engineer

Light and Wonder-posted about 2 months ago
Full-time • Senior
Raleigh, NC
5,001-10,000 employees
Amusement, Gambling, and Recreation Industries
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Senior Advanced Product Compliance Engineers evaluate and understand industry technical compliance requirements that impact our company's products. Specifically, Senior Advanced Product Compliance Engineers evaluate and comprehend technical characteristics of L&W's products, to assist in the approval and deployment of those products into the regulated marketplace. Senior Advanced Product Compliance Engineers serve as key contributors to the resolution of product issues that may occur with L&W products, through coordination with other relevant L&W departments on the diagnoses, reporting, and remediation of such issues. Senior Advanced Product Compliance Engineers are expected to be the primary technical contact for key Regulatory Agencies and industry test labs, that require unique technical support, or jurisdictions that represent key risk areas for L&W. Product Compliance Engineering is an inherently technical role and one that requires understanding of computer architecture, gaming-specific technical requirements, L&W technical product knowledge, supported by complex problem solving and critical-thinking.

  • Effectively collaborates with multifunctional R&D teams including Engineering, Development, Product Management, Project Management and Product Leadership, on new product developments and existing product improvements.
  • Works closely with all departments and stakeholders to provide input and oversight regarding identified product field issues, to include regulatory communication, assistance in creating and distributing appropriate regulatory notifications and tracking through to resolution.
  • Identify and report product compliance risks to Gaming Leadership through actionable and compelling means.
  • Establish and maintain constructive professional relationships and communication channels with regulatory authorities/testing agencies.
  • Build strong product knowledge and requirements knowledge, to help forge world class relationships with regulatory and testing agency staff.
  • Takes an active role in preparing product submissions and any high-priority projects, as required.
  • Research, manage, and assist in the resolution of issues or discrepancies that the regulatory/testing agencies encounter during the submission/testing process.
  • Serves as the point of contact for regulatory agencies and independent test labs regarding all product submissions and dispositions and report status.
  • Interpret laws, rules, and regulations to determine filing and reporting requirements for regulatory agencies. This may also include working with legal counsel in the negotiation process for changes to regulations where appropriate and required for product approval.
  • Keep abreast of any new requirements or changes to existing rules, regulations and legislative requirements that may impact on the company's products.
  • Plays a critical role in the management and ultimate resolution of field incidents involving LNW products. This may include ongoing management of data and information needed to affirm the regulatory approval status of LNW products in respective markets.
  • Plays a critical role in managing enterprise systems of product approval information needed to drive essential global business operations.
  • Commitment to excellence in customer service.
  • Strong interpersonal and verbal communication skills.
  • The ability to exercise discretion and utilize effective negotiation skills to achieve optimal results.
  • Proficiency with Microsoft Office.
  • Detail-oriented and organized.
  • Strong written communication skills.
  • The ability to work positively in an open-concept team environment.
  • The ability to analyze and resolve issues in a timely manner.
  • Bachelor's degree in engineering or computer science or equivalent technical experience.
  • Minimum ten (10) years of experience in gaming compliance, technical gaming operations, or another comparable regulated field.
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