Senior Adoption Strategist, Adoption and Content Supply Chain

Adobe•San Jose, CA

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe Customer Solutions is seeking a Senior Adoption Strategist (L4) with deep expertise in change management and Content Supply Chain (CSC) to lead adoption, organizational readiness, and sustained value realization for enterprise customers. This role focuses on ensuring Adobe technologies are successfully embedded into how organizations plan, develop, manage, deliver, and measure content at scale . The Senior Adoption Strategist partners closely with executive participants, delivery teams, and cross-functional customer groups to align people, process , and technology in support of large-scale marketing and digital experience transformations. The ideal candidate brings a strong consulting attitude, hands-on change leadership experience, and a practical understanding of content operations and marketing workflows .

Requirements

7+ years of experience in change management and digital transformation roles within consulting or enterprise environments
Active ADKAR certification
Proven experience working in or alongside Content Supply Chain, content operations, or marketing operations transformations
Strong experience with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront
Exceptional executive communication and presentation skills, including the ability to create executive-ready PowerPoint narratives
Strong strategic, analytical, and problem-solving skills
Bachelor’s degree
Willingness to travel to client sites as needed

Responsibilities

Lead Change & Adoption Strategy
Build and implement comprehensive change and adoption strategies using Prosci ADKAR, aligned to Content Supply Chain and marketing transformation initiatives
Conduct partner analysis, change impact assessments, and organizational readiness diagnostics
Translate transformation vision into actionable adoption plans across roles, workflows, and governance
Enable Content Supply Chain Transformation
Lead adoption initiatives across the end-to-end Content Supply Chain, including planning, creation, collaboration, review, management, activation, and measurement
Help customers evolve from fragmented content workflows to scalable, coordinated CSC operating models
Apply adoption strategies in the context of Adobe solutions such as Adobe Experience Manager (AEM), and Adobe Experience Platform (AEP).
Drive Organizational Readiness
Assess current-state and future-state marketing and content operating models.
Define roles, responsibilities, and ways of working to support CSC transformation.
Partner with solution and delivery teams to ensure adoption is embedded throughout program delivery
Engage and Influence Executives
Lead executive workshops, visioning sessions, and alignment discussions
Communicate adoption progress, risks, and outcomes through clear, executive-ready storytelling
Measure Adoption & Value
Define and track adoption important metrics tied to Content Supply Chain performance and business outcomes
Use qualitative and quantitative feedback to refine adoption strategies
Support customers in realizing and sustaining measurable value from their Adobe investments
Support Sustained Adoption
Build reinforcement strategies to ensure long-term adoption post launch.
Partner with Adobe Digital Learning Services to align training with real CSC workflows and roles