Senior Admitting Worker

University of California San Francisco • San Francisco, CA

1d • $36 - $46 • Onsite

About The Position

Under the supervision of the Admissions and Registration Supervisor in collaboration with the Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures. All Senior Admitting Workers play a key role in a patient’s healthcare experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and this position classification at UCSF. This position is represented by a labor union; placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate is from $36.45-$45.59, and is determined upon applicable years of experience and internal equity comparisons. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• High school diploma or GED or equivalent
• Prior experience in healthcare, insurance-related or comparable level
• Ability to problem solve; ability to analyze data and recommend changes
• Must be able to multi-task and prioritize
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Must have demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
• Articulate and concise oral communication and the ability to write clearly and concisely
• Ability to work collaboratively with a culturally diverse staff and patient/family
• Ability to work independently with minimum supervision
• Ability to work on-site in San Francisco

Nice To Haves

• Two (2) or more years of experience in healthcare, insurance-related or comparable level
• Proficiency in health insurance eligibility and authorization requirements
• Experience with Epic, Admissions, Discharges, and Transfers (ADT)
• Ability to speak English and a second language
• Experience working in a hospital, insurance payer, or physician’s office setting
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

Responsibilities

• greeting
• patient identification
• check-in
• registering patients
• coordinating escort upon arrival for services and/or after triage by the nurse
• gathering demographic, and financial information and entering it into the computer system quickly and accurately
• cash collection and posting as appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees