Senior Administrator / Order Entry

TRUMPF • Santa Clara, CA

9d

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? The Senior Admin / OE reports to the Senior Manager and is the primary Order Entry and administration resource for the Americas. You’ll manage order-to-delivery processes, RMAs, customer portals and coordination with Sales, Service and TRUMPF product centers in Germany and Poland to ensure on-time, accurate customer service. Key responsibilities (condensed) End‑to‑end order processing in SAP: quotes, sales orders, POs, deliveries and billing. RMA administration and resolution of order/delivery/customer issues and escalations. Monitor and acknowledge customer demand via portals and upload delivery/consignment data. Coordinate factory orders with HQ (Germany/Poland); expedite and track orders with Planning. Manage consignment inventory: forecasting support, PO/releases, physical counts and discrepancy reconciliation. Ensure correct shipments, customs/tariff compliance, invoicing and credit/debit memos. Drive KPIs, warehouse layout/efficiency changes and lean initiatives to improve receiving/shipping/inventory. Support trade‑show logistics and real‑time event needs.

Requirements

• 5+ years manufacturing experience (warehouse, import/export, inventory, shipping/warehousing).
• 2–5 years customer service experience; customer‑portal experience preferred.
• SAP and strong Excel/Outlook proficiency required.
• Occasional travel.
• Excellent communicator, decisive problem solver, self‑motivated and team player.
• Experience with continuous improvement / lean methods.
• Able to work independently and build strong internal/external relationships.

Responsibilities

• End‑to‑end order processing in SAP: quotes, sales orders, POs, deliveries and billing.
• RMA administration and resolution of order/delivery/customer issues and escalations.
• Monitor and acknowledge customer demand via portals and upload delivery/consignment data.
• Coordinate factory orders with HQ (Germany/Poland); expedite and track orders with Planning.
• Manage consignment inventory: forecasting support, PO/releases, physical counts and discrepancy reconciliation.
• Ensure correct shipments, customs/tariff compliance, invoicing and credit/debit memos.
• Drive KPIs, warehouse layout/efficiency changes and lean initiatives to improve receiving/shipping/inventory.
• Support trade‑show logistics and real‑time event needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees