Senior Administrative Manager

Mass General Brigham • Boston, MA

4d • Hybrid

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Senior Administrative Manager will serve as the operational lead for the Translational Oncology Unit within the Hematology Oncology Division of the Mass General Brigham Cancer Institute. This role is responsible for unifying and harmonizing program management functions across institutions, establishing standardized operating procedures, and ensuring coordinated oversight of research operations and physical research space. Reporting to Administrative Director, the Senior Administrative Manager will design and implement a centralized administrative infrastructure that aligns workforce structure, workflows, compliance standards, and space governance across affiliated sites. This individual will directly oversee program managers and serve as the primary operational liaison between research faculty, institutional leadership, finance, facilities, and compliance teams. This is a high-impact leadership position requiring strategic organizational design, operational rigor, and experience managing complex academic research environments. Job Summary Responsible for overseeing and enhancing the administrative operations of the hospital, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital's mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

Requirements

• Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
• Administrative experience in a healthcare setting 5-7 years required
• Experience in a management or leadership role 3-5 years required
• Proven leadership and strategic management capabilities.
• Excellent organizational and problem-solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong analytical skills and the ability to manage complex projects and initiatives.

Responsibilities

• Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
• Oversee daily administrative operations, ensuring seamless coordination across departments.
• Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
• Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
• Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
• Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager