Senior Accounts Specialist, Grade F

Hofstra University•Hempstead, NY

52d

About The Position

Reporting to the Senior Associate Director of Academic Records, the Senior Accounts Specialist provides senior level support to the Office of Academic Records and Registrar. Additional hours required on evenings and weekends in support of special projects and events.

Requirements

Detail oriented with strong analytical skills and ability to exercise good judgment.
Excellent customer service and communication skills.
Proficiency in Microsoft Word and Excel.

Nice To Haves

Knowledge of Ellucian Banner, Microsoft Outlook and Degree Works preferred.
Knowledge of department academic policies and procedures.

Responsibilities

Reviews and maintains all student records via Ellucian Banner and other educational software programs, including Degree Works.
Reviews and notes changes in degree and university requirements.
Clarifies regulations pertinent to curriculum and standards for faculty, deans, students, and administrators.
Executes correspondence to students and academic departments regarding requirements needed for matriculation and graduation.
Assists with preparation of student records for degree conferral, commencement exercises, and ordering diplomas.
Determines eligibility for honors.
Processes waivers, grade changes, program changes, diploma applications, letters, permission forms, transfer credits, advisement forms, personal information changes, and all other change forms.
Interacts with students, faculty, departments, Provost's Office, Admissions, and other academic areas.
Maintains up to date knowledge of department academic policies and procedures.
Engages in heavy phone and email contact with students, deans and administrators.
Provides first-tier escalation and support for other staff clerks.
May perform other duties not specifically identified above, but which require the same degree of skill and which are normally included within the above job title.