Senior Accounting Support Analyst

Acrisure, LLC • Grand Rapids, MI

75d

About The Position

We are seeking a dynamic and detail-oriented Senior Accounting Support Analyst to provide advanced accounting and operational support. This role is responsible for resolving complex accounting inquiries, managing escalations, coordination with vendors and supporting pre-and post-conversation activities. The ideal candidate demonstrates strong analytical skills, technical accounting expertise, high attention to detail, and the ability to deliver accurate and timely solutions in a fast-paced environment.

Requirements

• Strong accounting experience with Applied Epic insurance (AMS) software (Saas).
• Attention to detail and commitment to a high level of accuracy.
• Excellent time management skills and ability to prioritize and meet deadlines.
• Effective written and verbal communication; present well over the telephone.
• Strong problem-solving skills and ability to handle complex issues independently.
• Self-motivated and driven to exceed customer expectations.
• Ability to use discretion with sensitive information.
• Collaborative team player with a positive attitude and strong sense of confidence.

Nice To Haves

• Five years minimum insurance agency accounting experience required.
• Insurance industry experience preferred.
• Applied Epic operational support troubleshooting experience a preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Competent with collaboration tools such as Monday.com, WebEx, Zoom, or Teams.

Responsibilities

• Provide customer service and support via phone, instant messaging and email.
• Assist and lead in accounting support ticket escalations, requests, problems or major incidents and maintain proactive and continuous communication according to procedures.
• Triage tickets through the ServiceNow ticket management system, including daily, weekly and monthly recurring tasks.
• Respond to and resolve accounting questions and tasks for transaction views, disbursements, receipts, automations, MJE's and general support.
• Support multiple Applied Epic environments and databases.
• Provide support for pre- and post-conversion deployments and participate in annual upgrades and periodic maintenance updates, including workflow development and training.
• Collaborate with and assist other teams, including accounting integration, automation and platform teams.
• Act as a single point of contact with vendor support for accounting issues, script requests, errors and timeout resolutions.
• Research and answer technical questions related to Accounting or Billing.
• Assist with developing and maintain training and Help Desk support materials.
• Run and distribute scheduled reports and assist with accounting reports modification requests.
• Stay current and knowledgeable about system updates to supported applications and participate in testing and documentation for upgrades.
• Deliver regular updates on issue progress/resolution to management.

Benefits

• Competitive compensation
• Flexible vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree