Senior Account Sales Representative

Dover Corporation•Chesterfield, VA

59d

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.

Requirements

Bachelor's Degree and 5 years' experience in account management/ inside sales or 10 years in account management / inside sales
Strong customer-first mindset and relationship-building skills
Excellent written and verbal communication
Highly organized and detail-oriented
Comfortable managing multiple priorities under pressure
Collaborative team player with coaching and training capabilities
Resourceful, proactive, and committed to continuous improvement

Nice To Haves

MS Office (Outlook, Excel, PP)
Ability to read & interpret store fixture plans
Experience in an OEM manufacturing environment
Familiarity with AS400 or similar ERP systems
Ability to read and interpret store fixture plans
Basic Refrigeration product knowledge
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams)
Bilingual (Spanish) is a plus

Responsibilities

Lead strategic account management by serving as the primary liaison for key customers, delivering tailored support and ensuring consistent, high-level communication
Oversee complex product configurations and ensure the delivery of precise quotations and comprehensive order packages for strategic accounts
Collaborate with the engineering team to evaluate the viability of customer requests for custom product configurations
Articulate the value of company product/service offerings
Support sales managers and Representative groups with quoting and order processing
Oversee all aspects of a customer's account, including coordinating pickups, handling billing inquiries, and monitoring delivery status
Identify, anticipate, and manage issues that impact customers, both internally and externally, and work to resolve them efficiently
Cultivate collaborative partnerships with internal teams including Transportation, Operations, Finance, and IT to effectively advocate for the customer
Spot account improvement opportunities and clearly communicate recommendations to customers and internal teams.
Maintain high standards of data integrity and customer satisfaction
Provide guidance and support to offshore Account Representatives in Cebu, ensuring alignment with team standards, processes, and customer service expectations.