Senior Account Representative - Customs Brokerage

Geodis•Atlanta, GA

64d

About The Position

SENIOR ACCOUNT REPRESENTATIVE - CUSTOMS BROKERAGE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Look what you'll get by joining the GEODIS team! Get Good Money - Fair pay and some jobs come with bonus opportunities. Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want. Get Paid Early - Payday as early as you want. Access your earnings on demand. Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period. Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life. Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone. Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better. Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year. Get a Boost - Our " GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes. Get Involved - Volunteer in your community or donate to the " GEODIS Foundation" or " GEODIS Compassion Fund". Have FUN - Work with fun, supportive people just like you! Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging. Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place! Eligibility varies based on location, job, employee type, or length of service. What you will be doing: Serves as the customer service liaison between GEODIS and the customer

Requirements

Intermediate proficiency in AS400 and Cargowise
Minimum 3 years' experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Responsibilities

Select appropriate carrier and routing based on shipment characteristics or customer requirements
Processes all documents and information requests received from GEODIS
Opens files, enters notes, information and document requests in Cargowise system
Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
Coordinates shipping details with overseas agent
Convert and verify shipment weight and volume
Calculate rates and price conversions; profit and loss analysis
Assist customers with question complaints, requests, tracking and tracing
Completes invoicing requirements accurately and within Company DETI time requirements
Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
Ensure email and telephone calls are promptly and politely answered

Benefits

Fair pay and some jobs come with bonus opportunities.
Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.
Payday as early as you want. Access your earnings on demand.
Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.
Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.
We pride ourselves on a safe, clean, and healthy work environment for everyone.
We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
Our " GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
Volunteer in your community or donate to the " GEODIS Foundation" or " GEODIS Compassion Fund".
Work with fun, supportive people just like you!
We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!