Senior Account Manager

Digital Turbine • New York, NY

284d • $85,000 - $100,000

About The Position

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem. Digital Turbine is looking for a Senior Account Manager to work on our Demand team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Previous experience in AdTech is a requirement. This role will be based out of our NY office to serve our domestic clients and will reporting to the Director, Account Management. This individual will be responsible for building customer relationships by providing solution-oriented and proactive client support. The goals for the position are to grow our partnerships with these core advertising partners in such a way that we deliver greater value to our customers while exceeding their advertiser goals. They will also be responsible for managing proactive customer outreach, creating & presenting QBR's (Quarterly Business Reviews), and the day-to-day tactical tasks of their assigned customer base. This position offers an opportunity to truly set and raise the industry bar in providing world-class customer service to our key advertising partners.

Requirements

• 3-5 years of online media, programmatic advertising or other advertising experience.
• Ability to build rapport and grow relationships both via phone and in person with all customers.
• Very strong analytical skills and attention to detail.
• Basic understanding of advertiser monetization landscape and ad operations a plus.
• Experience within DSP platforms IE: TTD, DV360 is a plus.
• Strong written and verbal communication skills.
• Comfortable with using large sets of data to craft a narrative that influences customer behavior.
• Excellent teamwork and interpersonal skills.
• Comfort and experience with a fast-paced start-up environment.
• Positive approach to challenging situations.
• Strong problem solving, influencing, and negotiating skills.
• Professional maturity; high emotional IQ.

Responsibilities

• Responsible for customer retention, revenue growth, and expansion of product usages.
• Own the strategic direction of our largest accounts.
• Ability to respond to frequent demands of multiple customers - both internal and external.
• Work cross-functionally to meet partner needs.
• Collaborate closely with Sales, Ops, and Supply teams to ensure the company delivers against client expectations.
• Serve as a subject matter expert in managed service, programmatic & UA operations.
• Comfortable leading client meetings.
• Summarize information and communicate concise updates to leadership.
• Provide strategic advice and guidance to clients.
• Proactively identify and address client needs and concerns.
• Stay up-to-date on industry trends and best practices.

Benefits

• Stock options
• Unlimited PTO
• Tech/wellness benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services