Senior Account Manager

Critical Mass•Nashville, TN

65d•Onsite

About The Position

As a Senior Account Manager, you’ll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You’ll take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clients—from mid to senior-level professionals—will see you as a trusted advisor, delivering outstanding digital experiences.

Requirements

4-6 years of integrated digital account management experience, preferably in the digital and performance marketing space
A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
Familiarity with social media and a passion for digital trends and innovations
Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
Exceptional communication and leadership skills, including outstanding presentation abilities
Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
A proactive approach to learning and excitement about data analytics

Responsibilities

Provide strategic guidance to manage project relationships and ensure client success and satisfaction
Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
Lead projects to completion, adhering to best practices and cross-functional solutions
Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
Share insights on clients’ strategic business initiatives with internal teams
Demonstrate industry expertise in structure, trends, initiatives, and best practices
Supervise the development of detailed proposals and statements of work with team support
Drive growth in client relationships by focusing on revenue generation and account profitability
Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
Collaborate closely with other agency partners within Integrated Agency Team model