Senior Account Manager - HYBRID

Culligan Quench • Grapevine, TX

21h • $50,000 - $50,000 • Hybrid

About The Position

Culligan Quench is seeking a HYBRID -Senior Customer Care Account Manager The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary. Position is full time and salaried: Base salary is $50,000 annually

Requirements

• Proven account management experience supporting customers and sales team.
• Strong analytical skills and the ability to solve complex customer issues.
• Ability to work independently and follow procedures/policies.
• Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
• Strong communication skills with internal cross functional teams and external customers.
• Experience in delivering client-focused solutions based on customer needs.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Experience with KPI's and reporting.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Excellent verbal and written communications skills.

Nice To Haves

• Experience with salesforce.com is a plus.
• Bachelor's Degree preferred.

Responsibilities

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement.
• Meet/exceed all position specific key performance indicators/metrics (KPI's)
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level