Senior Account Manager

Bold Business

19d

About The Position

The Senior Account Manager – Business Solutions is responsible for managing, retaining, and growing an assigned portfolio of small and medium-sized business customers for one of our leading telecommunications clients. This role develops trusted business relationships with clients, acts as their main point of contact, and partners with Customer Service, Operations, and Finance teams to ensure customer expectations are met. The Senior Account Manager identifies opportunities for upsells, new service sales, and contract renewals, maintaining a pipeline to consistently meet revenue and account retention goals. Using a consultative, solution-based account management approach, this role positions our client as a premium broadband services provider and effectively markets the full portfolio of products and services.

Requirements

Bachelor’s degree or equivalent preferred
3+ years of successful experience in technology sales, business development, account management, or customer service in broadband services preferred
Strong understanding of customer relationship development and account management best practices
Solid business and financial acumen with understanding of small and medium business drivers
Knowledge of high-speed internet, cable TV, and voice products/services
Experience negotiating and executing customer contracts
Reliable transportation, valid driver’s license, and willingness to travel as required
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

Meet or exceed monthly goals for new sales and renewal contracts
Manage an assigned portfolio of small and medium-sized business customers
Collaborate with Account Executives to achieve monthly sales quotas and renewal targets
Develop and maintain trusted business relationships with clients, serving as their primary point of contact
Accurately forecast new business and contract renewals each month
Partner with Customer Service, Operations, and Finance teams to ensure customer satisfaction and resolve issues promptly
Train customers on business solutions and customer portals
Maintain in-depth knowledge of products and value propositions
Act as the “voice of the customer” and communicate customer needs to leadership
Build and maintain a sales pipeline to consistently meet revenue and retention objectives
Customize and present compelling value propositions and proposals
Maintain a list of referenceable customers to support new sales
Catalog and maintain executed contracts in shared storage
Track and manage upcoming contract renewal opportunities (minimum 12-month view)
Maintain strong knowledge of competitors and their market strategies
Escalate installation, billing, or service issues as necessary
Maintain a customer-focused approach and promote a positive brand image
Complete additional duties and projects as assigned
Ensure consistent attendance and punctuality