Email Senior Account Manager

dentsu

3d•$72,000 - $110,400•Remote

About The Position

We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.

Requirements

Bachelor's Degree required
6+ years related agency experience, specifically within digital marketing or marketing operations
Must have experience with Braze
Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
Experience with client-facing responsibilities and with giving client presentations
Knowledge of contracts and managing a SOW, along with scope creation and management
Ability to leverage business experience / acumen to identify new business and marketing opportunities
Strong listening and superior relationship building skills

Nice To Haves

Experience leading teams is a plus

Responsibilities

Support or act as the primary contact for day-to-day delivery team and client
Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
Run internal and external client meetings; responsible for daily communication with key internal and external contacts
Ensure timeliness and quality of client deliverables
Continuously observe and identity areas to improve existing processes
Bring leadership, guidance and operational efficiencies to the delivery team
View of bigger picture and disseminating information to the appropriate parties for execution
Apply critical thinking skills to identify and mitigate potential delivery risks
Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze.