FCM - Senior Account Manager - Boston, USA

Flight Centre

2d•$80,000 - $85,000•Onsite

About The Position

As a Senior Account Manager at FCM, you will own and lead high-value national, regional, and multinational customer relationships. This role is central to driving customer profitability, retention, and growth through best‑in‑market travel programmes. You will act as a strategic partner to complex, high‑touch clients, shaping programmes that deliver efficiency, savings, and outstanding service. Working closely with internal commercial and operational teams, you will influence outcomes at every level, including C‑suite stakeholders.

Requirements

Minimum 5 years’ experience at a senior account management level
Proven experience managing complex and/or multinational customer programmes
Strong business acumen with the ability to understand and leverage customer profitability
Advanced skills in analytics, data interpretation, and insight‑led recommendations
Demonstrated selling, negotiation, and commercial conversation skills
Strong relationship‑building skills with cultural awareness across diverse markets
Ability to communicate effectively across multiple management levels, including C‑suite
Experience leading programme objectives, change initiatives, and organisational alignment
Strong time management, communication, storytelling, and presentation skills
Solid travel industry knowledge
Working proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Responsibilities

Own and manage strategic customer relationships across national, regional, and multinational programmes
Develop and execute customer business plans aligned to contractual timelines and programme objectives
Drive customer profitability, retention, and growth through data‑led insights and commercial strategies
Lead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentiment
Identify and action commercial upsell and ancillary service opportunities
Partner with internal teams to gain full visibility of customer profitability and programme performance
Support and oversee programme implementations within account management scope
Provide industry expertise and guidance to customer Travel and Procurement Managers
Interpret programme data and make informed recommendations to improve outcomes
Drive policy compliance, data and programme consolidation, savings mechanisms, traveller satisfaction, and duty of care
Manage communications across customer organisations and FCM, including senior leadership and C‑suite stakeholders
Manage multinational regions, applying knowledge of international markets and local nuances
Guide customers on complex, end‑to‑end travel programme requirements related to TMC services
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses