Senior Account Manager
About The Position
Gemini Agency is a digital marketing agency that helps businesses grow through smart strategy, strong execution, and measurable performance. For over 30+ years we’ve adapted alongside the marketing industry, from the Yellow Pages era to search, social, and now AI-driven marketing. Today we focus on helping businesses compete in an environment where search behavior, automation, and AI are rapidly changing how customers find and choose companies. Many of our clients operate in the home service industry including HVAC, plumbing, pest control, and other service-based businesses. We do not sell cookie-cutter marketing packages. Every program is customized based on the client’s goals and the opportunities in their market. Role Summary The Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment. This role is about ownership and leadership, not just managing communication. The Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions. The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.
Requirements
- 5+ years of experience in account management, client success, or digital marketing
- Experience working in a marketing agency environment is strongly preferred
- Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance
- Strong communication skills and the ability to explain marketing performance clearly
- Exceptional organization and follow-through
- Ability to manage multiple client relationships at the same time
- Comfortable working in a fast-moving environment where priorities shift
Nice To Haves
- Monday.com or a similar project management platform
- ServiceTitan (home service CRM) – strong plus
- Housecall Pro (home service CRM) – plus
- HubSpot (CRM and marketing automation)
- CallRail (call tracking and lead attribution)
- Google Ads
- Google Analytics / GA4
- Meta Ads Manager
- SEO tools such as SEMrush
- Google Looker Studio or similar reporting platforms
- Experience working with home service companies is a major plus, since many of our clients operate in that space.
Responsibilities
- Guide Client Strategy
- Learn each client’s business, market, and growth goals
- Help translate those goals into clear marketing priorities
- Provide guidance and recommendations based on performance data and market trends
- Identify opportunities that could improve results or expand the account
- Be the Client’s Trusted Advisor
- Serve as the main point of contact for client communication
- Lead regular client conversations about performance, strategy, and next steps
- Explain marketing performance in a way that makes sense to business owners and leadership teams
- Build long-term relationships based on trust, clarity, and accountability
- Bring Clarity to the Internal Team
- Clearly communicate client goals, priorities, and feedback to internal specialists
- Help ensure everyone understands what success looks like for the account
- Encourage strong thinking and new ideas that could improve results
- Stay Focused on Results
- Monitor performance trends across marketing channels
- Ask questions when results don’t make sense
- Look for ways to improve performance rather than simply maintaining the status quo
Benefits
- Competitive salary based on experience
- Excellent health insurance plans for employees
- 401(k) with company contribution and financial planning resources to support long-term goals
- Generous paid time off and paid holidays
- Office closed between Christmas and New Year’s to allow the team to fully recharge
- Hybrid work schedule with work-from-home days on Monday and Friday
- Summer hours half day Friday Memorial Day - Labor Day
- Training and professional development opportunities to help employees continue growing their skills
- Career development opportunities as the agency continues to grow
- A collaborative, supportive team environment that values accountability, curiosity, and doing great work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
