Senior Account Manager

BlackSky•Herndon, VA

4h•Hybrid

About The Position

Senior Account Manager About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets, and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun. BlackSky is seeking a Senior Account Manager who will be responsible for managing and growing relationships with key BlackSky government customer accounts and communicating the business and mission value of BlackSky’s imagery and analytics products. A successful candidate will serve as the voice of the customer within BlackSky, ensuring strong alignment between customer mission needs, program execution, and BlackSky’s commercial objectives. This role is ideal for a seasoned government-facing account leader who understands how geospatial intelligence, imagery, and analytics are used in real-world operations and can translate those needs into long-term, high-value customer partnerships. This is a highly visible role that will directly contribute to customer satisfaction, renewals, and the continued expansion of BlackSky’s presence across government and defense organizations. This role reports to the Senior Director, Account Management and is a hybrid position based out of our Herndon, VA office. The will partner closely with BlackSky’s Customer Program teams and international Account Management team.

Requirements

Bachelor’s degree in a business or analytical field.
A minimum of eight (8) years of experience in Account Management, Customer Success, Program Management, or a related client-facing role supporting government or defense customers.
At least five (5) years of experience delivering geospatial or imagery products and services.
At least 3-5 years of experience in managing government and/or large commercial accounts, with demonstrated responsibility for renewals, expansions, and ongoing account health.
Direct experience supporting US Department of Defense, Intelligence Community, or international Ministries of Defense.
Experience owning one or more strategic customer accounts with multiple stakeholders (e.g., programs managers, operators, analysts, or leadership).
Demonstrated responsibility for revenue or contract performance, such as renewals, program extensions, task orders, or account growth.
Experience coordinating cross-functional team to deliver against customer requirements and milestones.
Previous experience with the Department of Defense and/or international ministries of defense.
Ability to translate customer mission needs into product or service requirements, including communicating priorities, risks, and delivery timelines.
Excellent oral and written communication skills.
Proven record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals.
Patient, adaptable and comfortable operating in dynamic, mission-driven environments.
Due to the customer requirements of certain programs, this role requires a US-born citizen.

Nice To Haves

Active Secret or higher USG clearance.
Previous military or government service supporting imagery, intelligence, ISR, or geospatial operations.
Direct experience working with imagery, remote sensing, or imagery analytics in an operational, analytical, or programmatic capacity.
Master’s Degree in a quantitative field or MBA.
Experience working with international defense or intelligence organizations.
Background in defense, aerospace, intelligence, or national security markets.
Experience supporting high-growth, technology-driven organizations.
Ability to operate independently in a fast-moving, ambiguous environment while managing multiple high-value customers.
Ability to anticipate customer needs and direction.

Responsibilities

Manage customer relationships for key international government customers.
Own and grow a portfolio of strategic government accounts, serving as the primary point of contact for customer leadership, program managers, and mission users.
Act as the voice of the customer inside BlackSky by bringing customer feedback, needs, and risks to internal teams to influence priorities and deliveries.
Coordinate with internal teams (such as Customer Success, Product Management and Product Operations) to ensure that BlackSky is meeting customer commitments, milestones and requirements.
Build and maintain strong relationships with customers, understand their goals and articulate how BlackSky can help them meet those goals.
Understand and communicate how BlackSky’s geospatial products and services drive customer value and goals.
Drive customer satisfaction, renewals, and long-term retention across assigned accounts.
Meet revenue objectives, drive overall strategic direction and expand relationships within each account.
Identify and engage key stakeholders within each account, including technical, operational, and leadership decision-makers.
Proactively identify and resolve issues that could impact customer satisfaction, delivery, or renewal outcomes.
Other job-related duties as assigned.

Benefits

Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance
BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
401(k) pre-tax and Roth deferral options with employer match
Flexible Spending Accounts
Employee Stock Purchase Program
Employee Assistance and Travel Assistance Programs
Employer matching donations
Professional development
Mac or PC? Your choice!
Awesome swag