Senior Account Manager - (4+ YRS OF PBM EXPERIENCE REQUIRED/LOCATED IN MICHIGAN)

DisclosedRx

13d • Remote

About The Position

DisclosedRx specializes in providing comprehensive services for self-funded employer prescription benefit plans. With an entrepreneurial spirit and a commitment to ethics and honesty, we aim to make a positive impact in the industry while achieving ambitious growth targets. DisclosedRx, is seeking a detail-oriented Client Services Account Manager to join our team. In this role, you will collaborate closely with clients and internal teams to support business strategies and ensure client satisfaction.

Requirements

• Bachelor's degree or equivalent experience.
• MUST BE IN THE STATE OF MICHIGAN
• 3+ years in progressive account or customer management roles.
• 1+ years of project leadership experience.
• Experience partnering with Account Executives to manage client relationships.
• Pharmacy, PBM, or TPA experience, and/or pharmacy tech experience.
• Experience using CRM tools.
• Strong skills in Microsoft Office Suite, including Excel and PowerPoint.
• Member service, customer service, claims processing experience

Responsibilities

• Developing strong, effective relationships with clients.
• Support new client implementations, including incoming member disruption claims review, pre and post go live testing and claims monitoring
• Researching and resolving member issues presented by clients.
• Managing retention and satisfaction for designated customers.
• Coordinating client communications and tracking client-specific results.
• Participating in account reviews with Strategic Account Executives.
• Proposing business enhancements to reduce errors and drive growth.
• Training and mentoring other Account Managers.

Benefits

• At DisclosedRx, we offer competitive compensation and a fully remote work arrangement.
• This role provides a steppingstone toward a rewarding career, with opportunities for professional growth through training, mentoring, and diverse experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level