Senior Account Manager
About The Position
Foundation is a digital content marketing agency serving B2B SaaS, Higher Ed, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started. In order to achieve our mission, we’re hiring a Senior Account Manager to join our growing Client Services team. The Senior Account Manager will own a small portfolio of high-priority clients and ensure their experience with Foundation is proactive, clear, and outcome-focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time. Our ideal candidate is a calm, confident operator who excels at anticipating issues, holding teams accountable to deadlines, and making sure every client interaction is handled with care. You don’t need to be the loudest voice in the room, but you do need to be the one clients trust most.
Requirements
- Familiarity with B2B SaaS or complex client structures.
- Proven ability to lead client calls and internal project check-ins.
- Solid project management skills and tools experience (e.g., ClickUp, Asana, or similar).
- Clear, confident communicator, both live and async.
- Comfortable working Eastern or Atlantic time zone hours.
Responsibilities
- Manage a portfolio of enterprise-level accounts as the main point of contact.
- Lead client meetings, share project updates, and keep stakeholders aligned.
- Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.
- Track deadlines, budgets, and client KPIs using ClickUp and internal systems.
- Support content and strategy handoffs by owning timelines and task flows.
- Ensure client feedback and approvals are captured and integrated smoothly.
- Proactively flag risks, delays, or misalignments to internal leaders.
- Identify and initiate upsell or expansion conversations where appropriate.
- Maintain accurate client data, resourcing requests, and reporting details.
- Complete client NPS surveys and internal health updates on schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
