Senior Account Manager

Assurant

6d • Remote

About The Position

The Assurant’s Housing division is seeking an enterprise Senior Account Manager to join our Lender Placed Insurance team. In this high-impact role, you will serve as a strategic partner to one of our enterprise clients, driving performance, enhancing the clients’ experience, and delivering data-driven insights. You’ll collaborate closely with internal teams and stakeholders to ensure operational excellence and long-term client satisfaction.

Requirements

• Bachelor’s degree or equivalent experience.
• A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management
• Proven experience managing complex projects and meeting tight deadlines.
• Experience with building solid relationships with clients and strategies to achieve goals.

Nice To Haves

• Previously mortgage servicing experience is highly desired.
• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required.
• Built rapport and collaborate with others within the highly matrixed organization, internally and externally.

Responsibilities

• Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact.
• Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery.
• Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement.
• Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders.
• Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives.
• Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits.
• Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees