Copy of Senior Account Manager, Mass Retail

Balsam Brands-posted about 7 hours ago

Full-time • Mid Level

Hybrid • Boise, ID

51-100 employees

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We are seeking a highly driven Senior Account Manager with a passion for building and scaling business with major Mass Retail partners. We’re looking for a Senior Account Manager to take ownership of some of our most important strategic accounts, including Target, Walmart, Lowe’s, and other key retailers, across both in-store and eCommerce channels. In this role, you’ll own the P&L, define and execute sales and marketing strategies, drive account growth, and ensure flawless execution across the business. You’ll also mentor and develop one direct report (Account Manager), working together to deliver exceptional results. This full-time position reports to the Head of Indirect Sales and is located in Boise, ID. The team member is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.

Own and manage the full P&L for key Mass Retail accounts.
Develop and execute growth-focused sales, marketing, and channel strategies for both in-store and eCommerce businesses.
Build and maintain strong relationships with retail partners, acting as the primary point of contact.
Analyze performance, market trends, and category dynamics to optimize assortment, pricing, promotions, and forecasting.
Navigate retailer-specific systems and portals (e.g., Target Partners Online, Walmart Retail Link, Lowe’s Vendor Portal) to manage item setup, reporting, forecasting, and compliance.
Utilize and oversee EDI workflows, ensuring accurate order flow, chargeback prevention, inventory alignment, and operational efficiency.
Collaborate cross-functionally with Marketing, Operations, Finance, Supply Chain, and Product teams to ensure best-in-class execution.
Lead quarterly and annual business reviews and deliver clear, compelling presentations to internal and external stakeholders.
Guide direct reports and functional team members by identifying opportunities for growth, leveraging team strengths, and developing members toward organizational effectiveness.

11+ years of account management experience, preferably with Mass Retailers (Target, Walmart, Lowe’s, or similar).
Proven experience owning P&L and delivering revenue growth in retail or CPG environments.
Strong understanding of omnichannel retail, including in-store and online merchandising fundamentals.
Demonstrated proficiency with retailer portals (e.g., Retail Link, Partners Online, Lowe’s systems) and EDI processes.
Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies.
Leadership experience managing or mentoring team members.
Outstanding communication, relationship-building, and presentation skills.
A strategic thinker with a hands-on, results-driven approach.
History of autonomous work without direct regular oversite
Bachelor’s degree required

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

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