Senior Account Manager - Valet & Parking Operations - Mercy Medical Center Baltimore

Towne Park • Baltimore, MD

177d • $75,000 - $95,000

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

• Bachelor's degree from a four-year college or university.
• A minimum of three (3) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Must be able to drive manual transmission.
• Must have and maintain a valid driver's license and clean driving record.
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.

Nice To Haves

• Knowledge of general business practices including accounting, human resources and customer service.
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook).
• Ability to represent the company effectively in a variety of settings.

Responsibilities

• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrate the ability to improve the financial performance and profitability of the account.
• Manage payroll and ensure that controls are in place for scheduling, overtime, tip reporting, and timekeeping.
• Actively engage in the recruitment and hiring processes to ensure the best people are selected for the location.
• Ensure that the guest/patient service experience is delivered consistently on all shifts.
• Develop cohesive working relationships with the clients' staff members.
• Fully understand and utilize the systems provided by Towne Park to control assets and expenditures.
• Understand and follow safety and security procedures.
• Assist in prioritizing client relationship activities and meet with the client to present and offer additional services.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability.
• 401k retirement savings plan.
• Paid Time Off (PTO) accrual.
• 6 paid holidays and up to 4 paid floating holidays per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree