Senior Account Manager- US (m/w/d)

Maltego•Boston, MA

69d•Hybrid

About The Position

Maltego is a leading provider of intelligence software used globally by security professionals, investigators, and analysts. Our all-in-one platform empowers users to discover, visualize, and analyze complex relationships in data, enabling faster and more accurate decision-making. Our core products—Search, Graph, Evidence, and Monitor—are trusted by law enforcement, cybersecurity teams, and corporate investigators worldwide. The Senior Enterprise Account Manager owns and grows a portfolio of high-value US Government and commercial accounts. Your mission is to maximize Net Revenue Retention (NRR), ensure high renewal rates, and expand customer advocacy usage of Maltego solutions. You will act as a trusted advisor to mission owners, procurement leaders, and users (in collaboration with Customer Success), ensuring customers realize value from Maltego, identifying cross-sell and upsell opportunities, and turning satisfied customers into advocates. This position is instrumental in maximizing account value, deepening client relationships, and ensuring alignment with Maltego’s strategic objectives in the region.

Requirements

7+ years of enterprise account management experience, ideally within B2B SaaS or cybersecurity
US citizenship (required) and ability to obtain security clearance (as needed)
Proven success driving renewals, expansions, and customer retention at enterprise or government scale
Experience supporting US Federal Government clients or agencies
Familiarity with OSINT, cyber investigations, or data-fusion technologies
Strong relationship management, negotiation, and executive-level communication skills
Comfortable working cross-functionally with Sales, Product, and Customer Success teams in a global organization

Nice To Haves

Background in cybersecurity, intelligence, or data-analytics SaaS
Active or prior US Government security clearance
Established network within US Federal agencies and system integrators
Understanding of Federal procurement, FAR compliance, and budget cycles

Responsibilities

Own the renewal and expansion process across assigned US Federal and commercial accounts, partnering with Sales on strategic opportunities.
Develop and execute strategic account plans to grow NRR and customer value in line with Maltego’s US growth objectives.
Build and maintain strong multi-level relationships (executive, operational, and end-user) within government and enterprise organizations.
Partner with Primes, Resellers, and Data Partners to expand footprint and drive new use-cases.
Identify, scope, and close cross-sell and upsell opportunities across product modules and business units.
Collaborate closely with Customer Success, Pre-Sales, Product, and Enablement teams to ensure adoption milestones, customer satisfaction, and proactive engagement of at-risk accounts.
Act as the voice of the customer—gather insights, share feedback with Product & Marketing, and contribute to Maltego’s US go-to-market and account strategy.
Maintain accurate CRM records, forecasts, and pipeline metrics; participate in regular pipeline and strategy reviews.
Represent Maltego at industry events and customer briefings; champion customer advocacy and reference generation.

Benefits

Insights into the daily operations of a fast-growing tech scale-up.
Work with a world-class sales team passionate about growth, learning, and impact.
Competitive base salary + variable bonus linked to Net Revenue Retention (NRR) and expansion targets
Comprehensive benefits package including healthcare, 401(k), paid time off (PTO), and a dedicated learning budget
Inclusive, diverse culture, where your voice and contributions matter.
Supported language courses
Mental health support via .nilo (psychologists & digital tools)

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