Senior Account Manager, Uniforms

JCPenney • New York, NY

9h

About The Position

We’re seeking an experienced, relationship-driven Senior Account Manager to lead one of Catalyst’s most dynamic uniform programs—supporting a global Fortune 500 airline. This is a high-visibility, client-facing role with significant opportunity for growth and impact within a rapidly expanding division of our business.
This role combines strategic account leadership, day to day management, and cross-functional collaboration to ensure seamless program execution, exceptional client experience, and sustainable growth. You will serve as the primary liaison between our clients and internal teams, driving results and building long-term partnerships.

Requirements

• 10+ years of experience in account management or client services, preferably within apparel, uniforms, or retail.
• Proven success in managing complex client relationships with exceptional communication and follow-up skills.
• Deep understanding of the garment production lifecycle—from design to delivery.
• Experience working with third-party vendors and supply chain partners.
• Requires analytical skills, independent decision-making, and the ability to work under pressure
• Strong interpersonal skills, able to lead cross-functional teams and engage with senior client stakeholders.
• Problem-solving mindset with experience driving process improvements
• Highly detail-oriented, organized, and capable of managing multiple priorities.
• Financial acumen, with experience in sales forecasting and planning.

Responsibilities

• Own and manage all aspects of the uniform program for a flagship global airline client.
• Serve as the main point of contact for clients, delivering proactive updates, responsive support, and strategic guidance
• Collaborate with planning, operations, and customer service teams to ensure program KPIs are met.
• Lead seasonal replenishment and distribution efforts, minimizing stockouts and supporting order fulfillment.
• Review reports, analyze data to evaluate and take necessary actions to remediate roadblocks
• Develop and maintain a Time & Action calendar for new developments, ensuring realistic timelines and clear expectations for all stakeholders.
• Monitor program performance, including sales, inventory, and financial metrics; provide accurate forecasts and actionable insights.
• Manage escalations and facilitate cross-functional problem-solving to drive continuous improvement.
• Detailed reporting, inventory planning, and cross-functional coordination to deliver seamless service.
• Mentor and develop support staff with a leadership style grounded in integrity and trust.

Benefits

• Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on merchandise across all Catalyst Brands.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed