Senior Account Manager, Sales

Field Controls • Kinston, NC

4d

About The Position

The Senior Account Manager builds and manages relationships with high-value
clients, acting as a strategic partner to drive sales growth, retention, and
satisfaction by understanding their needs, proposing tailored solutions, and
coordinating internal teams to deliver exceptional service, often focusing on
long-term partnerships and expanding revenue through upselling/cross-selling.

Requirements

• Proven experience in sales, account management, or a related field, often with a focus on high-value accounts.
• Strong interpersonal, communication, and negotiation skills.
• Strategic thinking and problem-solving abilities.
• Familiarity with CRM software (e.g., Salesforce).
• Ability to work cross-functionally and manage multiple priorities.

Nice To Haves

• Bachelor’s degree in business administration, Marketing, Communications, or a related field.
• Experience in sales training and coaching.
• Familiarity with CRM systems, sales enablement tools, and data analytics platforms.

Responsibilities

• Client Relationship Management: Serve as the main point of contact, developing strong, long-term partnerships with key stakeholders.
• Strategic Planning: Develop and implement account strategies to meet client goals and company targets.
• Sales & Growth: Identify new opportunities, negotiate contracts, and drive revenue through renewals, upselling, and cross-selling.
• Coordination & Delivery: Collaborate with marketing, support, product, and other teams to ensure seamless delivery of solutions and address issues promptly.
• Reporting & Analysis: Monitor account performance, track KPIs, and provide regular reports to internal and external stakeholders.
• Problem Solving: Act as a liaison to resolve client complaints and challenges quickly, maintaining trust.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees