Senior Account Manager, Retail

Fetch

74d • $95,000 - $131,300

About The Position

The Senior Account Manager, Retail leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership. In this role, you will develop and contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• 5+ years of experience in account management, partnerships, sales support, or a related field.
• Direct industry experience in digital media, advertising, or consumer data.
• Experience supporting renewals, upsells, and client growth conversations.
• Strong organizational and execution skills with the ability to manage multiple priorities.
• Experience in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
• Strong communication and collaboration skills.
• Comfort working in dynamic or evolving environments.

Nice To Haves

• Direct client vertical experience.
• Familiarity with CRM tools (ex., Salesforce).
• Experience collaborating with implementation, analytics, or other cross-functional teams.
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier).

Responsibilities

• Drive revenue growth by owning your individual targets while contributing to your pod’s shared goals and ensuring accurate team forecasting.
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team.
• Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
• Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported.
• Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests.
• Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager.
• Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start.
• Utilize AI-enabled platforms to ensure precision and efficiency.
• Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors.
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks.
• Strategize for success with your sales counterpart, leveraging AI-assisted insight generation and trend forecasting where appropriate.
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
• Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities.
• Translate data and performance trends into clear, actionable recommendations for clients.
• Independently prepare meeting materials (wrap reports, performance insights, QBR decks) that make results clear and actionable, using tools that improve data visualization and accuracy.
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant.
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency.

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees