Senior Account Manager, Provider Engagement

Clover Health • Huntsville, AL

281d

About The Position

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are seeking a Senior Account Manager, Provider Engagement, to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of high-value provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care. This is a results-driven account management role to drive overall customer success. You will leverage deep industry knowledge, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners.

Requirements

• 7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success.
• Demonstrated ability to drive provider adoption and retention of healthcare technology solutions, preferably in value-based care settings.
• Experience forming strong relationships across the healthcare ecosystem, namely with providers (in health systems, ACOs, IPAs), with demonstrated ability to influence decision-making at all levels.
• Strong knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• Experience in contracting, negotiation, and strategic partnerships within the healthcare sector.
• Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• Willingness to travel up to 75% of the time throughout Pennsylvania to foster relationships and support provider practices.

Responsibilities

• Drive Go-to-Market Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training plan development, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Own & Manage Provider Relationships: Serve as the primary point of contact for key provider partners (e.g., Independent PCP practices, health systems, ACOs, payers). Build trusted, consultative relationships to drive adoption of CA.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Manage Executive Stakeholder Engagement: Present to C-suite executives, clinical leaders, and administrative teams, positioning Counterpart Health as an essential partner in their value-based care strategy.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Develop & Scale Best Practices: Create and implement repeatable, scalable engagement strategies, workflows, and playbooks that enhance provider adoption and overall satisfaction.
• Cross-Functional Leadership: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health's offerings based on provider feedback and market trends.
• Serve as an External Product SME: Be an expert user of the product; demonstrate a deep understanding of product features and expected interaction patterns.
• Drive Customer Advocacy & Thought Leadership: Establish Counterpart Health as a trusted partner in the industry by fostering strong client testimonials, case studies, and success stories.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program.
• 401k matching.
• Comprehensive medical, dental, and vision coverage.
• No-Meeting Fridays and monthly company holidays.
• Access to mental health resources.
• Generous flexible time-off policy.
• Remote-first culture that supports collaboration and flexibility.
• Learning programs, mentorship, and professional development funding.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Paid parental leave for all new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities