About the position
As Senior Account Manager, you will assist and train managers in handling customer complaints and day-to-day operational issues. You will oversee the customer service program at assigned locations to ensure customer and client satisfaction. Additionally, you will organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc. You will prepare the annual budget to ensure that a proper plan for the generation of revenues, allocation of staff, and operating expenses are established for the fiscal year. You will act as the primary point of contact with clients and maintain the highest level of relationship satisfaction, performing other tasks as developed and assigned by company management.
Responsibilities
- Assist and train managers in handling customer complaints and day-to-day operational issues.
- Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
- Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
- Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
- Act as primary point of contact with client and maintain highest level of relationship satisfaction.
- Perform other tasks as developed and assigned by company management.
Requirements
- Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
- Bachelor's degree with a concentration in business preferred.
- Operational and financial acumen.
- Exceptional team leadership skills.
- Impeccable conversational and written communication skills.
- Self-sufficient, resourceful, and decisive.
- Ability to maintain flexibility in schedule to meet operational needs.
- Excellent organizational, problem solving, and time management skills.
- Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
- Excellent computer skills, including Microsoft Office Products and ADP.
Benefits
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- Learning opportunities through our internal training program - Propark Think.
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
