Senior Account Manager - Parking Operations

Propark Mobility • San Francisco, CA

109d • $75,000 - $85,000

About The Position

As Senior Account Manager, you will assist and train managers in handling customer complaints and day-to-day operational issues. You will oversee the customer service program at assigned locations to ensure customer and client satisfaction. Additionally, you will organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc. You will prepare the annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year. You will act as the primary point of contact with clients and maintain the highest level of relationship satisfaction, while also performing other tasks as developed and assigned by company management.

Requirements

• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business preferred.
• Operational and financial acumen.
• Exceptional team leadership skills.
• Impeccable conversational and written communication skills.
• Self-sufficient, resourceful, and decisive.
• Ability to maintain flexibility in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with client and maintain highest level of relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Benefits

• Free Parking
• Flexible scheduling
• Paid Holidays and Wellness
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day-off on your birthday for full-time employees.
• Benefits Package including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k.
• Seven (7) paid holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).
• Wellness provided according to city or state mandates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree