Senior Account Manager, Online Communities

About the position

The Senior Market Research Manager is key to our mission. Acting as the connection between our online communities and our clients, you'll propel the engagements, design the research, and tell the stories that provide actionable insights and impact our clients' business decisions every day. As an ideal candidate, you have a passion for online research and new media technologies, know how to take charge and think outside the box, and are excited to meet and exceed the key responsibilities outlined below.

Responsibilities

• Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content, and communications
• Translate client research objectives into engaging community studies that deliver thoughtful feedback and actionable results
• Act as the voice of the community via daily moderation, including reviewing discussions, replying and probing on posts and escalating member feedback
• Track performance metrics and inform the development of proactive engagement strategies
• Inform our clients' business objectives by interpreting, analyzing, and synthesizing research data into meaningful stories
• Act as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clients
• Become an expert in Ipsos' community platform and toolkit to leverage features for optimal participation and insight development

Requirements

• 4+ years of experience in market research, marketing, or consumer insights
• Experience with external client/project management
• Strong writing and communication skills
• Strong proofreading and grammar skills
• Internet and technology savvy; experienced with blogs, social networks, mobile apps, etc.
• Prior experience in Quantitative and Qualitative research methodologies
• Strong interest and/or involvement in online communities and social media-based research
• Independent, self-starter who can stay cool under pressure and contribute to a positive office culture
• Proficient in Microsoft Word, Excel, and PowerPoint
• Degree in a Market research-related field, preferred

Benefits

• Career Development opportunities
• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy
• Strong collaborative culture