Senior Account Manager - Large & Complex

Hub International•Wilmington, MA

59d

About The Position

About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. We currently have an opportunity for a Senior Account Manager - Large & Complex. SUMMARY OF RESPONSIBILITIES: Responsible to lead service and retention of assigned accounts with designated Producers. This role requires a moderate degree of independent discretion and decision-making based on industry knowledge and experience. Incumbent will provide guidance and service to clients, by developing professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues. Ideal candidate will have experience servicing large middle market accounts. Primary responsibilities include: Effectively manage a book of large clients with a minimum book size of $1M in revenue Develop and maintain relationships with clients to ensure that all service needs are met Work collaboratively with designated producers, Marketing, and other HUB colleagues Review and analyze accounts for coverage, limits, and make appropriate recommendations Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Handle renewals, service requests, claims, billing, certificates, and new policies Prepare client proposals based on clients' needs, rates, and coverages Maintain the accuracy of data in the agency management system Keep informed of changes and trends within the industry for the purpose of anticipating and responding to project objectives Maintain an understanding of the markets and their appetites, submitting and procedures

Requirements

5+ years insurance brokerage or property casualty insurance experience in an account management or underwriting role preferred;
Exceptional customer service skills;
Strong data entry skills;
Excellent organizational, interpersonal, and communication skills
Ability to work independently while collaborating with others
Proficient in Microsoft Office products & internet utilization
Currently licensed in good standing

Nice To Haves

Experience with real estate accounts preferred
Applied Agency Management System experience preferred but not required

Responsibilities

Effectively manage a book of large clients with a minimum book size of $1M in revenue
Develop and maintain relationships with clients to ensure that all service needs are met
Work collaboratively with designated producers, Marketing, and other HUB colleagues
Review and analyze accounts for coverage, limits, and make appropriate recommendations
Review all applications, policies, endorsements and audits for accuracy
Complete loss/claim analysis and summaries
Handle renewals, service requests, claims, billing, certificates, and new policies
Prepare client proposals based on clients' needs, rates, and coverages
Maintain the accuracy of data in the agency management system
Keep informed of changes and trends within the industry for the purpose of anticipating and responding to project objectives
Maintain an understanding of the markets and their appetites, submitting and procedures