Senior Account Manager, Key Accounts

Kaseya Careers•Norwalk, CT

About The Position

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Position Summary Kaseya is seeking a highly strategic and commercially driven Senior Account Manager, Key Accounts to own and expand relationships across a select portfolio of our most critical enterprise customers. This is a senior individual contributor role focused on driving long-term customer value, retention, and significant revenue expansion. You will operate as a trusted advisor at the executive level, aligning Kaseya’s platform to your customers’ business priorities and IT transformation initiatives. You will lead complex, high-value engagements end-to-end—owning account strategy, executive alignment, and commercial outcomes—while partnering cross-functionally to deliver measurable impact.

Requirements

7+ years of experience in enterprise account management, strategic sales, or customer success within SaaS, cybersecurity, or IT services
Proven success managing and growing large, complex enterprise accounts ($5M–$10M+ book of business)
Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
Strong commercial acumen with experience in negotiating complex, multi-year agreements
Exceptional communication, storytelling, and executive presentation skills
Experience building and executing data-driven strategic account plans

Nice To Haves

Background in IT management platforms, cybersecurity, or MSP ecosystems
Experience in high-growth, private equity-backed environments
Familiarity with Salesforce and account analytics tools

Responsibilities

Executive Relationship Ownership: Serve as the primary strategic advisor to CIOs, CISOs, and senior stakeholders across a portfolio of Kaseya’s most high valued accounts. Build deep, multi-level relationships to position Kaseya as a long-term strategic partner
Strategic Account Planning & Execution: Develop and execute multi-year, outcome-driven account plans aligned to customer business objectives and IT/security priorities. Maintain a rigorous understanding of customer environments, organizational dynamics, and growth opportunities
Revenue Growth & Expansion: Identify, shape, and close complex expansion opportunities, including cross-sell, upsell, and platform standardization initiatives. Drive increased platform adoption and wallet share across the account base
Retention & Renewal Leadership: Own and lead renewal strategy and execution for high-value, multi-year agreements. Proactively identify risks and deploy mitigation strategies to ensure best-in-class retention and customer health
Executive Business Reviews & Value Realization: Lead Executive Business Meetings that clearly articulate ROI, performance metrics, and forward-looking strategic initiatives. Translate product capabilities into business outcomes and measurable value
Cross-Functional Orchestration: Act as the quarterback across Sales, Product, Customer Success, Support, and Engineering to drive alignment and execution. Lead internal account teams to ensure seamless delivery, adoption, and issue resolution
Voice of Customer & Market Insight: Represent customer priorities internally to influence product roadmap, packaging, and go-to-market strategy. Provide insights on competitive trends, industry shifts, and emerging customer needs

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