Senior Account Manager, In-Home Care

SilverAssist • Kansas City, MO

1d • $80,000 - $90,000 • Remote

About The Position

We are seeking an experienced and results-driven In Home Care Account Manager to join our
Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio
of home care agencies, including both regional and national accounts. You’ll play a critical role
in helping partners thrive on our platform by driving conversion, improving satisfaction, and
expanding product utilization.

As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners
on performance, and deliver solutions that align with business goals. Strong negotiation skills
will be key as you work with agencies to optimize their investment, resolve challenges, and
secure long-term commitments.

Requirements

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree
• Experience in strategic partner management and/or partner operations required
• Experience negotiating contracts with large corporate clients
• Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
• Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
• Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
• Ability to work autonomously, adapt quickly, and drive process improvements
• Strong communication skills with the ability to influence both internal and external stakeholders

Responsibilities

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
• Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
• Develop and nurture business relationships to fuel partnership growth
• Create scalable solutions for common operational problems by working with cross- functional and technology team
• Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
• Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
• Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals
• Manage direct reports as needed, including remote contract workers
• Able to travel as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level