Senior Account Manager II

DigitalOcean • Boston, MA

74d • $138,720 - $173,400

About The Position

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. DigitalOcean is seeking a Growth Account Manager who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross-sell opportunities, and ensuring maximum satisfaction and value realization for each customer.

Requirements

• 7-10 years of experience in Growth Account Management or sales, with a strong focus on growth and expansion within existing customer bases.
• SaaS and Cloud Infrastructure experience.
• Proven ability to develop and execute account growth strategies that drive revenue expansion.
• Strong organizational and prioritization skills, with a track record of managing and growing multiple accounts simultaneously.
• Excellent communication skills—written and verbal—with an ability to build and maintain relationships focused on growth outcomes.
• Deep understanding of upselling and cross-selling techniques, with an ability to identify and act on growth opportunities effectively.
• Self-starter who works independently to achieve growth targets and exceeds customer expectations.

Responsibilities

• Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
• Lead the onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth.
• Serve as the main relationship manager for business and high-value customers, focusing on nurturing long-term, trust-based partnerships that foster growth.
• Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross-sell initiatives.
• Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from DigitalOcean's offerings.
• Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
• Track, analyze, and report key metrics related to customer growth, health, and retention, providing data-driven insights to inform strategies and optimize performance.

Benefits

• Competitive array of benefits to support employee well-being.
• Reimbursement for relevant conferences, training, and education.
• Access to LinkedIn Learning's 10,000+ courses.
• Bonus eligibility based on company and individual performance.
• Equity compensation including equity grants upon hire and participation in Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees