Senior Account Manager, Healthcare & Payers

CookUnity

91d • $80,000 - $95,000

About The Position

As CookUnity’s first Senior AM on the healthcare team, you’ll play a foundational role in ensuring the success of our Food as Medicine programs. You’ll work closely with our AEs to onboard new healthcare clients, lead cross-functional implementation efforts, and serve as the ongoing point of contact to ensure client satisfaction, retention, and expansion. You’ll manage a diverse portfolio spanning payers (Medicare Advantage, Medicaid), hospital systems, and self-insured employers, delivering value from day one and helping CookUnity become the go-to medically tailored meal (MTM) partner.

Requirements

• 4–6+ years of experience in client-facing roles within healthcare, digital health, benefits, or food-as-medicine companies
• Experience with Medicaid/Medicare required; familiarity with self-insured employer models is a strong plus
• Experience leading onboarding and managing strategic accounts with multiple stakeholders
• Exceptional project management, communication, and relationship-building skills
• Startup mentality: scrappy, proactive, and comfortable building from 0 → 1
• Mission-aligned: passionate about improving health outcomes through food

Responsibilities

• Serve as the primary post-sale contact for new healthcare clients
• Lead onboarding and implementation of MTM programs, coordinating across internal teams (ops, culinary, tech, customer support)
• Develop detailed launch plans, timelines, and training materials tailored to client workflows
• Ensure a smooth handoff from AE to AM with full context of client goals and delivery requirements
• Manage day-to-day relationships across a portfolio of healthcare clients
• Monitor account health, proactively flag risks, and identify opportunities for optimization
• Track program performance (e.g. utilization, adherence, satisfaction) and share regular reports
• Lead renewal conversations in partnership with AEs, identifying expansion opportunities
• Act as the voice of the client internally by partnering closely with ops, product, culinary, and marketing to improve service delivery and customer experience
• Help shape playbooks and best practices for onboarding and AM as we scale the healthcare team
• Support compliance, billing, and reporting requirements across different payers and programs

Benefits

• Health Insurance coverage
• 401k Plan
• Stock Options Plan granted on Day 1
• Eligible for a bi-annual performance bonus
• Unlimited PTO
• 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• Wellness perks: access to fitness subsidies to build a healthy lifestyle
• Personalized Spanish coach
• Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees