Senior Account Manager (German or French Speaking)

Blue Yonder • Paris, TX

242d

About The Position

The position involves creating and defining sales opportunities through engagement with key stakeholders and identifying their needs. The role requires conducting thorough research to understand the industry landscape and customer strategies, which helps in identifying and qualifying opportunities within current accounts. The candidate will prioritize these opportunities based on potential profitability and the likelihood of success, while proactively pursuing them with focus and persistence. The responsibilities include defining customer needs and conducting demonstrations, collaborating with internal experts to shape solutions, and effectively communicating the value of Blue Yonder's services. The candidate will lead the response to Requests for Proposals (RFPs), negotiate contracts, and ensure that agreements are satisfactory for both parties. Additionally, the role involves coordinating with the Account Executive and Customer Success Manager to implement agreed solutions, overseeing the implementation process, and advocating for customer needs throughout. The position also emphasizes account management, driving customer success, and seeking additional opportunities for account expansion and profitable growth. The candidate will foster partnerships with senior decision-makers to sustain business revenue, manage renewals, and reinforce the value of customer relationships through effective communication and strategic planning.

Requirements

• Proven experience in sales and account management.
• Strong research and analytical skills to understand industry trends.
• Excellent communication and presentation skills.
• Ability to collaborate with internal teams and stakeholders.
• Experience in negotiating contracts and managing proposals.
• Strong customer relationship management skills.

Nice To Haves

• Experience in the technology or software industry.
• Familiarity with Blue Yonder products and services.
• Previous experience in a customer success role.

Responsibilities

• Conduct research to understand the industry landscape and customer strategies.
• Identify and qualify opportunities in current accounts based on potential profitability and success probability.
• Proactively pursue opportunities with focus and persistence.
• Identify key account stakeholders and understand their influence on purchasing decisions.
• Collaborate with internal experts to identify needs and shape solutions.
• Conduct demos, client discovery, presentations, and pitches.
• Leverage customer business needs to match with Blue Yonder services and communicate value effectively.
• Lead responses to Requests for Proposals (RFPs) and negotiate contracts.
• Coordinate with Account Executive and Customer Success Manager to implement solutions.
• Oversee the implementation of initiatives and monitor customer satisfaction.
• Lead account management to define and agree on objectives for each account.
• Conduct needs discovery and validation of new opportunities in existing accounts.
• Build strategic partnerships for sustained renewal business and manage customer retention.

Benefits

• Diversity and inclusion initiatives.
• Commitment to equity and fostering an inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees