Senior Account Manager, Experiential
About The Position
160over90 is seeking a Senior Account Manager to join the Client Services team to lead business on a high-profile account. The Senior Account Manager will manage and execute projects, serve as a primary client contact, and build and sustain strong client relationships with minimal supervision. The Senior Account Manager must have a background in experiential marketing, with a strong understanding of the intricacies involved in planning and executing events. Important characteristics for success in this role include excellent verbal and written communication skills, strong organizational and multitasking abilities, and a proactive, solutions-oriented mindset. The Senior Account Manager must possess a deep understanding of brand marketing within the experiential space, along with a strong client service background. This individual should be highly skilled in project management and capable of developing integrated solutions across cross-functional teams, including account, strategy, production, creative, and digital.
Requirements
- 5-7 years demonstrated experience in client service (agency experience preferred)
- 3-5 years demonstrated team management experience
- Strong organizational skills with ability to manage multiple projects at one time
- Excellent communication (written & verbal) to include interpersonal skills
- Proficiency in project management and proven track record of delivering projects on time and within budget
- Experience managing cross-functional team including strategy, creative, production, etc.
- Experience working with large consumer brands
- Ability to build and manage large project budgets
- Strong relationship building skills with ability to develop and sustain strong working relationships with colleagues, clients and partners
- Proven experience and ability to effectively present marketing campaign concepts and ideas to an audience
- Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others
- Proactive, positive, can-do attitude with demonstrated problem solving and solution skills
- Willing and able to work nonstandard work hours, weekends and travel as necessary
- Microsoft Office proficient (Word, Excel, PowerPoint, Outlook)
Nice To Haves
- Previous experience in the airline industry is a plus.
- Experience in the hospitality industry is a plus.
- Experience with customer loyalty programs is a plus.
Responsibilities
- Provide strategic and operational support to the Director of Client Services, including client communications, program development, and initiatives to drive account growth and strengthen client relationships
- Act as the day-to-day client contact and lead client projects, while overseeing cross-functional internal teams
- Lead the ideation, planning, and execution of experiential and hospitality programs, ensuring alignment with client objectives and organizational standards
- Assist with strategic and creative concept development
- Manage project budgets, billing, forecasting, and financial system updates to ensure accuracy and fiscal accountability
- Interact with partners, vendors, and other stakeholders relevant to support client programs
- Oversee and manage a variety of project deliverables simultaneously
- Prepare and deliver program recaps and client reports, summarizing performance, insights, and key metrics to inform strategy and decision-making
- Apply best practices and learnings from previous projects to elevate performance level
- Stay on top of industry trends and provide proactive recommendations for how clients can elevate their programs
- Mentor and lead direct reports
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
