Senior Account Manager Employee Benefits (Hybrid)

Brown & Brown • Phoenix, AZ

133d • Hybrid

About The Position

Brown & Brown is seeking an Employee Benefits Senior Account Manager to join our growing team in Phoenix, Arizona. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Requirements

• Minimum 3-5 years of prior group insurance experience required.
• Active, valid driver's license.
• Proficient in Microsoft Office required.
• Experience with data analysis.
• Strong customer service and interpersonal skills.
• Licenses State of AZ license Health and Accident.

Responsibilities

• Establish, develop and sustain professional relations with internal staff, carriers and clients.
• Service the designated book of business as it relates to marketing, claims, administration and sales.
• Respond to client questions and maintain appropriate correspondence files.
• Meet department guidelines for client retention.
• Make good and timely decisions that propel our company forward.
• Responsible for the day-to-day account management of client accounts.
• Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc.
• Assist with the implementation of benefit plan renewals, benefit changes, new plans and/or new lines of coverage.
• Coordinate with vendors and carriers to confirm dates and times for enrollment meeting and enrollment materials.
• Assist with off site client meetings, employee communication meetings, enrollment meetings and benefit/wellness fairs.
• Assist AE with client presentations.
• Provide timely updates to client and carriers requests.
• Complete all required forms required by Quality Control.
• Adhere to QC policy and procedures.
• Perform required functions with EPIC.
• Sets the lead in the Account Management department by example in strong solutions using speed and agility for customer service.
• Consistently achieve results, even under tough circumstances.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities