Senior Account Manager - Detroit

Guild

111d • $120,000 - $155,000

About The Position

Guild is hiring a Senior Account Manager in the Detroit area. The Senior Account Manager role sits on the Employer Partner Services team and is a commercially focused position accountable for managing Guild’s mid-sized enterprise partners. Senior Account Managers own the overall health and performance of a portfolio representing ~$3 - $7M in annual revenue, with direct responsibility for renewals, growth, and client satisfaction. This role requires strong relationship management skills, commercial discipline, and the ability to execute against revenue and retention goals. Account Managers partner with client stakeholders to ensure program success while identifying opportunities for increased growth. They collaborate closely with Guild cross-functional teams to deliver outcomes that meet client expectations and align with Guild’s value proposition. Success in the role depends on strong communication, account planning, and the ability to balance day-to-day execution with strategic thinking.

Requirements

• 4–6 years of account management, enterprise sales, or client success experience with measurable impact on revenue growth.
• Proven track record of managing enterprise or mid-market accounts and meeting revenue/retention goals.
• Strong financial acumen with ability to manage and influence budgets and drive profitability.
• Skilled in renewals, upsells, and contract negotiations.
• Experience in account planning and collaborating with senior client stakeholders.

Responsibilities

• Own renewal strategy and execution for a $3 - $7M revenue portfolio, ensuring timely and favorable outcomes.
• Drive revenue expansion through upsells, cross-sells, and new solution adoption.
• Proactively identify budget risks and opportunities based on forecasts.
• Lead annual and quarterly account planning, co-developing success roadmaps with executive partners.
• Translate customer business priorities into clear, measurable outcomes that align with Guild’s offerings.
• Develop and execute commercial strategies that maximize both client and Guild business value.
• Build deep, trusted partnerships with executives across complex organizations, from day-to-day contacts to VP+.
• Serve as the 'face of Guild' for senior stakeholders, driving alignment and influencing long-term strategy.
• Effectively navigate client decision-making processes to accelerate deal cycles and close opportunities.
• Partner with Finance and internal stakeholders to ensure budget attainment, margin health, and profitability.
• Use data and insights to build compelling business cases for client investment in Guild solutions.
• Monitor account-level P&L performance and lead strategies to mitigate risk or underperformance.
• Mobilize internal Guild stakeholders across delivery, product, and marketing to support client outcomes and growth.
• Escalate and resolve client challenges, ensuring issues are addressed quickly and effectively.
• Champion customer voice internally, influencing product and delivery roadmaps to strengthen Guild’s market positioning.

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser.
• Access to a 401k to help save for the future.
• Vacation policy to rest and recharge.
• 8 days of fully-paid sick leave.
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents.
• 4-week ramp-up period for when employees return from a leave of 6 weeks or more.
• Employer-paid short-term and long-term disability.
• Employer-sponsored life insurance.
• Fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services.
• Education benefits and tuition assistance to help your future development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees