Senior Account Manager Commercial (m/w/d)
About The Position
Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy, owning the commercial relationship and ensuring their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers.
Requirements
- Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
- 5+ years in a B2B Account Management role, preferably in software / cyber security
- Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers.
- You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.
- You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.
- You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
- You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie
- You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
- Fluent in English (written and spoken)
Responsibilities
- Ownership of an account portfolio where you are accountable for the performance of each customer.
- Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.
- Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts.
- Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.
- Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
- Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions.
- Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.
Benefits
- Insights into the daily operations of a fast-growing tech scale-up
- Opportunity to quickly take over responsibility and make a direct and long-lasting impact
- Motivated and highly international team
- Committed to supporting diversity and inclusion in our organization
- Equal opportunity employer
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What This Job Offers
Career Level
Senior
Number of Employees
11-50 employees
