Senior Account Manager - Client Business Management

Bread Financial•Columbus, OH

16h•$108,300 - $196,300•Hybrid

About The Position

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Sr. Account Manager leads the client relationship and management of portfolio strategies that drive growth and positively impact P&L. This role involves overseeing and facilitating meetings with internal and external partners, including executive leadership level interactions, and serving as the primary contact and escalation point across departments. Day-to-day operations focus on identifying and prioritizing key opportunities, leading projects from initiation to completion, and maintaining clear communication with partners. The role is accountable for optimizing contractual fund usage, meeting payment obligations, and maintaining expert knowledge of client contracts. Leveraging adept reporting skills to align strategies with budget and focus areas, analyzing SLA reports and considering the impacts are essential duties. This role also involves overseeing the effects of portfolio strategies on the client P&L and the enterprise budget, marketing and field resources, monitoring credit management and operational procedures, and collaborating on escalated issues.

Requirements

Bachelor’s Degree in Business Administration, Marketing or related field of study or equivalent, relevant work experience
12+ years work experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management
Long Term Planning
Communication and Documentation
Self-Guided and Driver of Growth
Budget Management
Project Management
Marketing
Portfolio Operations
Account Management
Relationship Management
Financial Analysis

Nice To Haves

8+ years work experience in the fields mentioned above, including management experience in a multi-level organization
Experience working with elective medical financing, franchise or dealer parters in a B2B2C operating model.
Experience managing and resolving compliance or regulatory issues (i.e. within Archer or a comparable governance, risk or compliance(GRC) system.
Experience managing multiple priorities at once with excellent organization, proactive communication and thorough documentation practices.

Responsibilities

Focuses on building and managing the portfolio strategy, driving overall growth and positive P&L impact.
Oversees and leads high-level meetings with internal and external partners, including C-suite interactions, and serves as the primary escalation point across departments.
Leads the day-to-day operations and identifies and prioritizes key opportunities to advance the program, overseeing projects from initiation to completion.
Ensures clear communication with partners throughout the process and maintains an active project tracker/roadmap.
Ensures on-time project delivery through effective influence and escalation as needed.
Accountable for optimizing contractual fund usage and meeting contractual payment obligations.
Maintains expert level understanding of client contracts and is responsible for creating contract summaries.
Responsible for analyzing SLA reports and addressing potential SLA misses with external partners.
Proactively considers impacts on SLAs during new project and program implementations.
Oversees the impact of portfolio strategies on client P&L and the enterprise budget.
Understands internal fraud rules and regulations and analyzes to safeguard profitability.
Monitors credit management procedures and cardholder inquiries and collaborates with internal and external partners on escalated issues.
Manages program operations and leads the communicates strategies with partners.
Leverages reporting skills to collaborate with matrix and brand partners, ensuring alignment on strategies and focus areas.
Plays pivotal role in using reporting for planning, budgeting, forecasting, making real-time decisions, and linking metrics to specific activities.
Responsible for communicating results the leadership level and providing strategic recommendations for program growth.

Benefits

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.
New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).
Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.
Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays.
Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off.
Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year.
Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year.
Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December.
You will be eligible for an annual incentive bonus based on individual and company performance.