Senior Account Manager - Carrier/Wholesale

Hawaiian Telcom • Honolulu, HI

79d • $70,000 - $105,000

About The Position

This position is responsible for the overall Carrier Services relationship with multiple carrier customers regarding revenue growth, revenue protection and customer satisfaction. The Senior Account Manager is the single point of coordination to optimize the customer relationship. They are expected to lead, coach and empower the indirect support personnel to produce and retain revenue and minimize costs while maintaining a high level of customer satisfaction. This position will provide executive level contact and positioning.

Requirements

• Bachelor's Degree or equivalent experience
• 3 to 5 years of relevant experience
• Demonstrated success in sales or sales management role at altafiber/HT or in a related business
• Outside experience in complex telecommunications design
• Experience with management of complex communication projects

Nice To Haves

• Consulting skills to ensure complete customer satisfaction while meeting revenue growth objectives
• Planning skills to develop specific customer strategies and plans
• Personal effectiveness skills including innovative problem-solving and customer contact/sales skills
• Technical skills to grow technical capability and market intelligence
• Excellent office automation skills with knowledge of Internet and network technologies
• Project management skills with familiarity in project management disciplines

Responsibilities

• Support growth through sales and successfully retain revenues from assigned customers, managing account revenue responsibility of approximately $10 to $20 million annually.
• Create revenue plans and monitor customer relationships, identifying and closing new project revenue opportunities within assigned customers.
• Ensure complete customer satisfaction by developing and executing plans to meet customer satisfaction objectives and interacting with management levels regarding service support.
• Understand the Company's strategic direction, sales goals, and implementation process, maintaining strong relationships characterized by integrity and trust.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees