Senior Account Manager, Business Sales

TruVista Communications Inc•Tifton, GA

About The Position

The Business Solutions Senior Account Manager is responsible for successful account management, retention and revenue growth of an assigned portfolio of small and medium-sized business customers in Truvista territory. He/she develops trusted business relationships with clients, acts as their main point of contact, and partners with Truvista Customer Service, Operations and Finance team members to ensure customer expectations are being met. The Senior Account Manager identifies opportunities for new service sales, service upgrades and contract renewals while maintaining a sales pipeline necessary to consistently meet assigned revenue and account retention objectives. He/she uses a consultative, solution based account management and sales approach, positions Truvista as a premium broadband services provider, and effectively markets the entire portfolio of Truvista products and services.

Requirements

Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment and makes good business decisions.
Professionalism - Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for his/her own actions and follows through on commitments.
Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
Interpretation - Able to read, analyze, interpret, develop and negotiate contracts
Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
Customer Service - Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
Organizational Support - Follows policies and procedures and completes administrative tasks correctly and on time
Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
Computer Skills – Possesses solid operating knowledge and ability in Microsoft Word, Excel, PowerPoint, and Outlook
Bachelor’s degree or equivalent from a four-year college or university is preferred
Three years of successful technology sales, business development, account management or customer service experience in broadband services preferred
Thorough understanding of customer relationship development and successful account management practices
Strong business and financial acumen and an understanding of the economic drivers small and medium-sized businesses
Working knowledge of high-speed internet, cable TV and voice products and services
Experience in negotiating and executing customer contracts
Must have reliable transportation, a good driving record, a valid drivers license, and be willing to travel when required based on needs of the business

Responsibilities

Meet or exceed monthly sales goals for new sales and renewal contracts
Successfully manage an assigned portfolio of small and medium-sized business customers
Partner with Account Executive / Senior Account Executive to achieve monthly sales quota and renewal targets
Develop and maintain trusted business relationships with clients and act as their main point of contact at Truvista
Accurately forecast new business and contract renewals each month
Partner with Truvista Customer Service, Operations and Finance departments as needed to ensure customer expectations are being met; resolving any customer issues in a timely manner
Train customers on Truvista business solutions and customer portal(s)
Develop and maintain an in-depth knowledge of Truvista’s product offerings and value propositions
Act as the “voice of the customer” to Truvista and prioritize the business and product needs of customers to the Truvista leadership team
Use a consultative, solution based account management and sales approach with customers
Build and maintain a sales pipeline necessary to consistently meet assigned revenue and account retention objectives
Customize and present compelling value propositions and sales proposals to customers
Develop and maintain a list of referenceable customers to help close new sales
Catalog and maintain electronic copies of executed customer contracts in a Truvista shared storage drive
Maintain a minimum 12-month view in advance of all upcoming contract renewal opportunities
Renew customer contracts to protect and grow existing customer revenue
Update and maintain accurate business contact information and records in the Truvista sales system
Accurately forecast new business and contract renewals each month
Maintain a strong working knowledge of market competitors and their sales and marketing strategies
Escalate customer installation, billing and service issues for resolution when needed and serve as the primary escalation point for the customer when warranted
Maintain a customer service focus
Promote a positive reputation and brand image for Truvista in our service areas
Complete additional duties and projects as assigned by management
Deliver consistent and on-time attendance
Travel throughout the service area – requiring daily operation of a motor vehicle.