Senior Account Manager - Bilingual (Mandarin/English)

Spreetail • Washington, NV

166d • $91,000 - $135,000

About The Position

The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are intensely dedicated to the specifics that ensure a brand's triumph, as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services, be adept at structuring highly competitive agreements, and serve as a strategic advisor to help brands define and reach their long-term aspirations.

Requirements

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
• Experience in project management or account management.
• At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to consistently and positively contribute in a fast-paced environment.
• Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
• Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.

Responsibilities

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services.
• Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps.
• Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels.
• Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects.
• Manage brand input and feedback for all projects with detailed directions and timelines.
• Consistently go over and beyond to deliver on best-in-class Brand experience.
• Formulate and present brand reporting for overall account health.
• Provide actionable insights and takeaways that will close any performance gaps noted.
• Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion.
• Complete Weekly Business Review; researching any account level issues or misses to plan.
• Identify action plans and manage to successful completion.

Benefits

• Generous vacation policy.
• Paid time-off for your wedding week.
• Paid parental leave and support for parents of growing families.
• Special gifts, swag store credit, or donations to a nonprofit of your choice.
• Recognition through Spreetail Spotlight Awards.
• Affordable medical, dental and vision plans with coast-to-coast coverage.
• Free telehealth and on-demand mental health resources.
• Paid time off to give back and make a social impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees