Senior Account Manager - Bilingual (Mandarin/English)

Spreetail-posted 3 months ago
$120,000 - $170,000/Yr
Mid Level
Washington, NV
1,001-5,000 employees
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The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are intensely dedicated to the specifics that ensure a brand's triumph, as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services, be adept at structuring highly competitive agreements, and serve as a strategic advisor to help brands define and reach their long-term aspirations.

  • Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services.
  • Use market insights to estimate realistic opportunities with brands.
  • Build and manage brand long-term strategy into actionable steps.
  • Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
  • Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
  • Establish and build strong working relationships with business leaders at all levels.
  • Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects.
  • Manage brand input and feedback for all projects with detailed directions and timelines.
  • Consistently go over and beyond to deliver on best-in-class Brand experience.
  • Formulate and present brand reporting for overall account health.
  • Provide actionable insights and takeaways that will close any performance gaps noted.
  • Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion.
  • Complete Weekly Business Review; researching any account level issues or misses to plan.
  • Identify action plans and manage to successful completion.
  • Bachelor’s degree in Business, Finance, Project Management, or Client Services.
  • Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
  • Experience in project management or account management.
  • At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
  • Proven ability to consistently and positively contribute in a fast-paced environment.
  • Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
  • Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
  • Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.
  • Generous vacation policy.
  • Paid time-off for your wedding week.
  • Paid parental leave and support for parents of growing families.
  • Special gifts, swag store credit, or donations to a nonprofit of your choice.
  • Recognition through Spreetail Spotlight Awards.
  • Affordable medical, dental and vision plans with coast-to-coast coverage.
  • Free telehealth and on-demand mental health resources.
  • Paid time off to give back and make a social impact.
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