Senior Account Executive

CSN Collision•Phoenix, AZ

22h

About The Position

CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence, knowing their vehicle has been restored to pre-accident condition. Since 2002, CSN has grown into a leading collision repair network with over 400 locations across the United States, Canada, and Italy. We provide best-in-class support through performance training, data insights, vendor partnerships, marketing, and strategic growth initiatives. Position Summary CSN Collision is seeking a strategic and relationship-driven Senior Account Manager to support and grow our insurance partnerships across the U.S. market. This role is primarily focused on account management, relationship development, and partner satisfaction, ensuring our insurance partners receive exceptional service and consistent performance across our network. The successful candidate will act as a trusted advisor, working closely with both external partners and internal teams to drive long-term success. While this role includes identifying opportunities for growth within existing accounts, the primary focus is on retention, relationship management, and operational alignment, rather than new business development.

Requirements

7–10+ years of experience in account management, insurance services, or a related field
Strong background in collision repair, insurance, or automotive-related industries (preferred)
Proven experience managing and growing key accounts
Excellent communication, presentation, and relationship-building skills
Strong problem-solving and conflict-resolution abilities
Ability to work independently and manage multiple priorities in a remote environment
Relationship Management: Builds trust and maintains strong, long-term partnerships
Customer Focus: Committed to delivering high levels of client satisfaction
Communication: Clear, professional, and effective communicator
Collaboration: Works effectively across teams and functions
Accountability: Takes ownership of responsibilities and delivers results
Strategic Thinking: Understands how to drive long-term value within accounts
Regular travel within the United States is required to support client meetings, account reviews, and industry events
Travel is estimated at 25%, depending on business needs
Flexibility to travel as required, including short-notice travel

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field is considered an asset

Responsibilities

Serve as the primary point of contact for key insurance partners
Build, maintain, and strengthen long-term relationships through regular communication and engagement
Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
Ensure a high level of partner satisfaction and proactively address concerns or escalations
Identify opportunities to expand partnerships within existing accounts
Monitor account performance, service levels, and key performance indicators (KPIs)
Work closely with partners to review performance and identify areas for improvement
Ensure consistent delivery of service standards across the network
Support resolution of issues in a timely and professional manner
Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
Collaborate with finance and billing teams to ensure accurate and efficient processes
Support implementation of partner-driven initiatives across the network
Align with leadership on performance goals and strategic priorities
Identify opportunities to increase value within existing partnerships
Support strategic initiatives to strengthen insurer relationships and network performance
Contribute to long-term account planning and retention strategies
Stay informed on industry trends, insurer expectations, and competitive landscape
Represent CSN / 1Collision at industry events, meetings, and partner engagements
Build strong relationships with key stakeholders and decision-makers