Senior Account Executive

Caesars Entertainment • Las Vegas, NV

128d

About The Position

The position is responsible for the successful development of 5-10 team members in relationship selling, effectively managing their book of business and resources. The role includes providing immediate feedback to Casino Account Executives, assisting in the QA processes for the department and teams, and actively participating in strategic planning for the department. The individual will provide ideas and execute strategies to optimize the department, develop and maintain coded player blocks through various communication channels, and actively participate in telephone solicitation and coordinate personalized direct mailings. The position also involves utilizing transportation resources to recruit VIP players and ensuring seamless hand-off of guest pre-trip itineraries for flawless execution by the VIP Hospitality Team. Compliance with all applicable rules, regulations, laws, and policies is essential, along with a commitment to integrity and honesty. The role requires responding to customer and team member needs, supporting new ideas for business solutions, and identifying ways to increase efficiencies or improve products or services. Clear communication of programs and services to necessary stakeholders is crucial, as is the preparation of project plans to aid in project advancement. The individual must be knowledgeable about all happenings on property and in the market, track existing products/services, and develop skills to handle increasingly complex matters. Upholding company expectations, including the Code of Commitment and industry regulations, is mandatory, as is providing consistent, timely, and accurate information to customers and team members. The role emphasizes building rapport and encouraging repeat visitation through warmth and enthusiasm in interactions.

Requirements

• 1-3 years of experience in casino/hotel, account management, sales, customer service, host, or telesales (luxury brands preferred).
• College degree or equivalent experience preferred but not required.
• Ability to think independently and make decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Proficient with customer Point-of-Service systems.
• Systematic and process-oriented mindset for seamless customer experiences.
• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Ability to listen and respond to visual and aural cues.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Nice To Haves

• Experience with luxury brands preferred.

Responsibilities

• Develop and manage 5-10 team members in relationship selling.
• Provide immediate feedback to Casino Account Executives.
• Assist in the QA processes for the department and teams.
• Participate in strategic planning for the department.
• Provide ideas and execute strategies to optimize the department.
• Develop and maintain coded player blocks through direct mail, email, and telesales.
• Participate in telephone solicitation and coordinate personalized direct mailings.
• Utilize transportation resources to recruit VIP players.
• Ensure seamless hand-off of guest pre-trip itineraries for VIP Hospitality Team execution.
• Comply with all applicable rules, regulations, laws, and policies.
• Respond to and meet the needs of customers and team members.
• Support and cultivate new ideas for business solutions.
• Identify ways to increase efficiencies or improve products or services.
• Communicate programs/services clearly to necessary stakeholders.
• Prepare project plans to aid in project advancement.
• Stay knowledgeable about happenings on property and in the market.
• Track existing products/services and progress on new initiatives.
• Develop skills to handle increasingly complex matters.
• Uphold company expectations and standards of integrity.
• Provide consistent, timely, and accurate information to customers and team members.
• Project warmth and enthusiasm to build rapport and encourage repeat visitation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed