Senior Account Executive

Proximie • Orlando, FL

263d

About The Position

Proximie is on a mission to improve healthcare by transforming the world's operating rooms into connected ecosystems of people, devices, and data. Proximie's advanced telepresence and cloud data solutions ensure seamless information flow in and out of the operating room (OR). Once collected, this data becomes a 'single source of truth,' allowing healthcare professionals to utilize powerful analytics to identify patterns, trends, and bottlenecks, as well as uncover optimization opportunities. The Senior Account Executive is a key newly created position reporting to the Director of Customer Success focused on leading and growing enterprise relationships across high-impact, strategic accounts (typically health systems, IDN's / hospitals) maximizing the value of their structured data and enabling them to achieve their revenue, cost and patient throughput goals.

Requirements

• Bachelor's degree in clinical informatics, business, healthcare administration, engineering or other relevant discipline.
• Minimum of 8+ years related work experience in customer success, professional services, solution architecture, or implementation supporting health systems, IDN's / hospitals, healthcare providers.
• Demonstratable success managing enterprise level accounts especially across multisite deployments.
• Experience in presenting to and influencing a variety of different stakeholder groups (clinical, operational and technical) including executive leadership teams.
• Deep understanding of healthcare workflows, clinical operations, and technical integrations (e.g. EHR, networking etc.).
• Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
• The ability to operate with extreme ownership, treating your customers success as your own.
• Relentlessly customer focused but an expert with driving internal alignment in an ambiguous, fast-paced environment.

Responsibilities

• Ownership of the full account wide relationships across health systems or IDN's / hospitals increasingly Proximie's value add and driving growth opportunities.
• Serve as the single-threaded owner and point of escalation across strategic accounts.
• Leading discovery processes aligned to clinical workflows, building and executing enterprise success plans and account strategies to drive growth and long-term customer success.
• Serve as the hands-on solution architect guiding implementation & integration planning, post go live optimization, defining success and tracking performance throughout the customer lifecycle.
• Act as a champion for the customer, driving their voice and needs in collaborations with product, engineering and operations.
• Lead and collaborate with customer success managers, sales and operations teams to build scalable best practice and playbooks for replicable system wide success for the future.

Benefits

• Generous annual leave.
• Two 'well-being' days per year plus the day off for your birthday.
• 'Summer Fridays' - early office closing on Fridays during summer months.
• Annual bonus programme - based on individual contribution.
• Access to an annual stipend of $1,000 to assist with personal development activities.
• Flexible working hours.
• A flat organizational structure where every opinion matters, ideas are cultivated, and innovation is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree